Failure to attend and Cancellation policy

The first time a patient fails to attend a booked appointment we will send a text or E-mail reminding them that in future they must cancel appointments if they are unable to attend.

After 3 failed to attend texts or E-mails we will advise you that we will no longer be able to treat you as an NHS patient/ Unable to book further appointments without prior payment to secure the appointment.

To avoid being sent a Failed to attend text/email please ensure that you cancel your appointment a minimum of 24 hours before the appointment time. Anything cancelled after this time could count as a failed appointment.

Failed appointments will be charged as follow:
Hygienists 30 minute appointment - £22.00
Dental treatment will be charged at £1.00 per minute missed

If a patient cancels an appointment with less than 48 hours notice they may be charged a short notice cancellation fee or asked to pay a deposit before re-booking the appointment.

The short notice cancellation fee is as follows:
Hygienists 30 minute appointment - £22.00
Dental Treatment will be charged at £1.00 per minute missed.

After 3 or more short notice cancellations we will advise you that we will no longer be able to treat you as an NHS patient/ Unable to book further appointments without prior payment to secure the appointment.

NHS attendance

As an NHS patient you are required to attend at least one dental check-up every two years.
Failure to do so may risk your NHS space at the practice.